Tracking and Reminding Non-Respondents – User Guide

After you send out a text poll, you might find that not everyone responds. For some people, it might take a little extra nudge in order for them to reply. Because of this, Telerivet makes it easy to remind people who haven’t responded to your poll yet.

Reminding Non-Respondents Automatically

When editing a text poll, click "Add time limit" for a question to set a time limit and an associated action such as resending the question or sending a custom reply:

Each question can have up to three time limits configured in case the contact doesn't respond to your first one or two reminder messages.

Reminding Non-Respondents Manually

Even if you haven't configured the poll service to automatically send reminders to contacts who haven't responded after a time limit, you can still manually remind contacts who haven't responded yet.

From your poll's Service Detail page, click the Contacts in Progress tab. The Contacts in Progress tab shows contacts who you’ve sent the poll to who haven’t responded yet. If your poll has multiple questions, it also shows contacts who have started your poll but not yet finished it.

In this table, the “Current State” column shows the ID of the question for which Telerivet is currently waiting for a response from the contact.

Like with the response data tables, you can easily sort and filter these contacts to find just the ones you want.

To remind people to complete your survey, select one or more contacts and click “Resend Question”. If your survey has multiple questions, this will send the current question for each contact, so your contacts pick up right where they left off. Or, you can click “Send Message...” to write a custom message. You can message everyone who hasn't completed your poll yet -- possibly hundreds or thousands of contacts -- or just certain contacts matching a particular filter (using the Filters at the bottom left).

For more advanced users, the “Set State” and “Reset” actions also let you manually change the question that a contact is currently working on. Under the “More” menu, you can also export the data from this page to CSV.